Minimum Order

  • $100.00 minimum Order

  • $5.00 minimum line item

Quotation Validity

  • Price quotations are valid at the time they are submitted and may become invalid if the quoted merchandise is no longer available at time of order.

  • Price quotations are made based on product availability.

Availability

  • All merchandise is subject to prior sale.

    • Prices are subject to change if quoted merchandise has been sold.

  • Carton quantities are subject to change.

Will Call 

  • Will Call orders will be paid for by Credit Card at time order is placed unless Net 30 terms are previously established.

  • Will Call orders will be held for 7 days after which time order will be cancelled or shipped to the customer.

Payment

  • Net 30 terms available upon approval.

    • Net 30 accounts will be reviewed after one year of inactivity

  • Company checks are accepted from established accounts.

  • We accept: Visa ® Mastercard ® American Express ® Discover ® on new and existing balances.\

  • We do not keep cash on the premises and cannot process cash payments. 

Credit Hold

  • Accounts with a balance over 45 days will placed on credit hold

  • Accounts with a balance over 60 days will be subject to collection action and revocation of Net 30 terms

Returns

  • Discrepancies

    • Mudge Fasteners must be notified within 5 business days after receipt of product

    • Defective or incorrectly shipped merchandise returned promptly to Mudge Fasteners will be replaced or the purchase price refunded.

  • RMA

    • Return Merchandise Authorization (RMA) must be issued by Mudge Fasteners prior to return.

      • RMA is valid for 10 days

      • Customer is responsible for the cost or delivery of the return freight except in cases of error on the part of Mudge Fasteners.

  • Returns for Credit

    • Merchandise must be in as-received condition and in original packaging

    • Returns may be subject to a restock fee ranging from 10% to 40%

  • NCNR

    • Special order, non-standard, modified or Made-To-Order items are Non-Cancellable and Non-Returnable.

  • Warranty

    • Mudge Fasteners makes no warranty of fitness for merchantability or any particular purpose.  We are not responsible for consequential or any other damages.

Customer Credits

  • Unused customer credits will expire after 1 year.

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